Q: What is the Morcan's Designs return policy? A: RETURN POLICY
All SALES ARE FINAL.
THIS policy covers all Sensuous Satin Roses & ALL OTHER PRODUCTS ON OUR WEB SITE.
The colors of any roses, trim or other product on this web site compared to actual product may vary depending on computer hardware and software used to view the product, and ribbon dye lot variations. Morcan’s Designs is not responsible for colors not matching the intended use and does not accept returns on this basis.
If the roses or other product is defective, please email us at flowers@morcansdesigns.com with details within 48 hours of receipt of the product to obtain a defective product return authorization code. NO RETURNS WILL BE ACCEPTED WITHOUT AN AUTHORIZATION CODE from Morcan’s Designs.
Our “All Sales Final” policy is necessary to maintain low prices in support of our customer base. We make no exceptions due to the volume hand constructing process, which would force us to raise prices and minimum orders to provide a return/exchange service. We believe that our customers understand and appreciate the need for this type of policy.
Email – An email will be sent when the order ships and will include tracking information.